![]() ![]() However, some HSBC customers were able to log into their accounts, meaning the issue has not affected all customers. The outage first emerged on Downdetector around 8am and many customers were still unable to access their accounts by lunchtime. RT if youre also having problems LinkedIndown. Many HSBC customers, many of whom will be seeking Black Friday deals, have vented their frustration at the outage on social media. User reports indicate LinkedIn is having problems since 2:00 PM EST. In a sign of surging retail demand, rival lender Nationwide revealed it had made 3.22m transactions by noon, which was 14pc higher than at the same time on a typical Friday. The outage, which is thought to be linked to an internal issue rather than a cyber attack, is particularly damaging for HSBC as it coincides with Black Friday sales. HSBC advised customers to authorise online purchases with one one-time passcode via SMS if their app was broken. “We’re really sorry for the inconvenience.” In a fresh update soon after, it added: “We’re working hard to restore mobile and online banking service, and the authorising of online card purchases via the app. “We’re investigating this as a matter of urgency and will share an update as soon as possible.” More than 4,000 outages were reported on the tracking website Downdetector on Friday morning, as a glitch meant customers could not authorise online card purchases via the app.Ī message posted by the bank on Twitter said: “We understand some customers are having trouble accessing banking services as usual right now. The bank has apologised to customers and said it is working to restore mobile and online banking as a “matter of urgency”. Zach Miners covers social networking, search and general technology news for IDG News Service.HSBC is scrambling to fix a digital outage that has left thousands of UK customers unable to access banking services on Black Friday. Similar outage information is offered to the public through sites such as and, but "we feel we offer more information, such as the nature of the outage," Sanders said, be it Internet-, TV- or phone-based.Īlso, "none of those services detected today's outage at CenturyLink," he said, "so we must be doing something right." This year saw some big worldwide outages, and Downdetector, brought to you by Ookla, has put together a list of the 10 biggest global outages of 2022. (.uk), and is in the process of building a French website (), Sanders said. The company also operates sites in Germany (), the Flemish region of Belgium (Allestoringen.be) and the U.K. "We'd rather miss an outage for a small part of the system than be the boy who cries wolf."ĭowndetector, which is incorporated in the Netherlands, generates revenue through advertising and by selling some of its data services, such as the email alerts. Still, "we try to err on the cautious side," Sanders said. The service currently has a number of checks built in, like looking at the frequency of certain reports, to help keep its detection accurate. On February 1st 2012 I checked in the first lines of code for. As with all good stories, it started in a pub. If you were having trouble viewing LinkedIn today, we're back. Around 10 years ago, Tom Sanders and I had this crazy idea for Downdetector. For the first 12 months, therefore, Downdetector manually verified every outage before posting it to its site, which gave its developers "a pretty good feeling" of where they needed to improve the software, Sanders said. Earlier in the day, nearly 15,000 users had reported issues with the social networking service, according to Downdetector. "We can't guarantee that false positives aren't displayed," the company said. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time. It is common for some problems to be reported throughout the day. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. "If the current number of reports is significantly higher than the regular number, our system automatically determines that there is an outage," Sanders said. LinkedIn is a social network for professionals. The company declined to disclose the other sources it tracks besides Twitter, for competitive reasons and to prevent people from attempting to game its services.ĭowndetector receives and analyzes reports 24/7, but not every report indicates there is an outage. last month, with a focus on major telecommunications outlets and online financial services, as well as social networks like Facebook, Twitter, Spotify and the WhatsApp messenger service. com site started tracking service providers in the U.S. ![]() Downdetector launched last year in the Netherlands, where it tracks some 200 services ranging from online banking and landline providers to Internet services and social networks like YouTube, and public utilities and transportation providers. ![]()
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